Frequently Asked Questions
Everything you need to know about your order and our sustainable luxury collections.
What is Nanushka’s approach to sustainability and materials?
We are committed to responsible craftsmanship, utilizing innovative materials like our signature vegan leather and FSC-certified triacetate to minimize our environmental impact.
How long does international shipping take?
Standard international shipping typically takes 3-7 business days. Please note that delivery times may vary based on your location and local customs processing.
What is your return policy for online orders?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Are duties and taxes included in the checkout price?
For most international destinations, duties and taxes are calculated and collected at checkout, meaning no additional fees will be due upon delivery.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Klarna and Apple Pay.